Jefferson, Lewis and St. Lawrence Counties

The Ombudsman Program is an effective advocate and resource for older adults and persons with disabilities who live in nursing homes, assisted living facilities and other licensed adult care homes. Ombudsman help residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life.

The Ombudsman Program advocates for residents by investigating and resolving complaints made by or on behalf of residents. It also promotes the development of resident and family councils. It serves to inform and educate government agencies, providers and the general public about issues and concerns affecting residents of long-term care facilities.

Our certified Ombudsmen provide services to residents, families and designated representatives in all Jefferson, Lewis and St. Lawrence County long term care facilities inclusive of Family Type Homes, Adult Homes, Assisted Living Facilities, and Nursing Homes.

The Northern Regional Center for Independent Living (NRCIL) provides oversight to this tri-county program. Joshua Sabel is the Ombudsman Program Regional Coordinator and works primarily out of the NRCIL Jefferson county offices at 210 Court Street, Watertown, NY. He also works from the NRCIL offices in Lewis and St. Lawrence counties. Joshua can be reached by phone at 315-785-8703 extension 228, or via email at

We currently have a vacancy in the Long-term Care Ombudsman Program Liaison for St. Lawrence County. Joshua Sabel can be reached by phone at 315-785-8703 extension 228, or via email at

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